Frequently Asked Questions

You can place an order through our website by selecting a product or service, customising it if needed, and proceeding to checkout. You can pay online via PayFast or choose to pay in-store when you collect your order.

We accept online payments through PayFast (credit/debit cards, EFT, and other supported methods). You can also pay in-store at our premises when collecting your order.

Yes! When placing your order, you can skip the online payment step. Your order will be submitted as a request, and you can pay in-store when you collect your finished product.

If a product is currently out of stock, you can still submit a request for it. We will contact you as soon as the product becomes available. Online payment is disabled for out-of-stock items.

Our Print Designer lets you customise products like t-shirts, mugs, and more. Select a product, choose a design from our library or upload your own image, add text if needed, and position everything exactly where you want it on the product. You can add multiple designs and text elements to create the perfect layout.

Absolutely! Click on the "Upload Own" tab in the designer, then drag and drop your image or click to browse your files. PNG images with transparent backgrounds are recommended for the best results.

Yes! You can add multiple images and designs to a single product. Each design can be independently positioned, resized, and rotated on the canvas. Click on any design to select it, and use the toolbar to adjust it.

We accept JPEG, PNG, and WebP image formats. For best print quality, we recommend using high-resolution PNG files with transparent backgrounds.

Yes! Products that support dual-sided design (like t-shirts) will show Front and Back tabs. You can design each side independently with its own images, text, and layout. Switch between Front and Back at any time — your designs are saved when you switch.

The text editor offers a full set of controls:

Font Selection: Choose from a range of Google Fonts
Size & Colour: Adjust font size and pick any colour
Bold & Italic: Toggle bold and italic styles
Letter Spacing: Spread letters apart for a wide or spaced-out effect (0-30px)
Curved Text: Curve your text up or down along an arc
Opacity: Fade text from fully visible to semi-transparent
Layering: Bring elements to the front or send them to the back

Some products support both printing and embroidery. When available, you will see a "Production Method" dropdown where you can choose your preferred method. Embroidery may have different pricing than standard printing — the price updates live as you make your selection.

Text elements may have a base price set by the print shop. If you resize text larger, the price may increase based on a per-step scale. The design price updates live in the price summary as you add, remove, or resize text elements.

Each design in the library has a separate price for printing and embroidery. When you select Embroidery as the production method, all designs and uploaded images automatically switch to their embroidery price. Custom image uploads also have separate print and embroidery fees. The total updates live as you switch between methods.

Bring to Front / Send to Back: When you have multiple overlapping designs or text, use these buttons to control which element appears on top.

Opacity: Use the opacity slider (10%-100%) to make any design or text semi-transparent, creating overlay and watermark effects.

Go to the Card Designer from the Designers menu. Choose a template or start from scratch, add your details (name, title, phone, email, etc.), customise fonts, colours, and layout. You can preview both sides of the card before ordering.

We offer standard business card sizes. The designer provides the correct dimensions automatically so your design will print perfectly.

Business card pricing is based on your selected quantity, finish, and paper type:

Quantity: Choose from standard quantities (e.g. 100, 250, 500, 1000). Base prices vary by quantity.
Finish & Paper: Prices for finish and paper options are set per 100 cards. If you order 500 cards, the option price is multiplied by 5.
Single vs Double-Sided: Choosing Double-Sided doubles the finish and paper costs.

The total price updates live on the page as you change your selections, so you always see the exact cost before ordering.

The available finish and paper options are set by the print shop and may include:

Finishes: Gloss lamination, matt lamination, spot UV, uncoated, etc.
Paper Types: 300gsm, 350gsm, recycled, textured, etc.

Each option shows its price next to it, which updates based on your selected quantity and sides. Not all options may be available — it depends on what the print shop has configured.

Our Calendar Designer lets you create fully custom calendars. Choose a calendar type (Wall, Deskpad, Tent, or Wire), select a template, then design each page using our canvas tools. You can upload multiple images, add text, include month grids, notes blocks, and a full year mini calendar. Drag, drop, resize, and rotate everything to create the perfect layout. The designer also works on mobile and tablet with full touch support.

We offer several calendar types:

Wall Calendar: Traditional hanging calendar, ideal for A0 and large format printing
Deskpad Calendar: Flat desktop calendar, great for A0/A1 sizes
Tent Calendar: Freestanding tent-fold calendar for desks, usually A4-A6
Wire Calendar: Wire-bound variants of wall, deskpad, and tent styles

Each type has specific dimensions and pricing set by the print shop.

Yes! Click "Add Image" and upload your photos. You can add multiple images per page using position-specific upload slots, and choose from different image layout arrangements. Position, resize, and rotate each image independently. For the best print quality, use high-resolution images (at least 2000 pixels on the longest side).

Use the Snap to Grid feature! Toggle it on from the toolbar and elements will snap to an alignment grid as you drag them. You can adjust the grid spacing from 5px to 100px for fine or coarse alignment. The grid lines are only visible while designing and are hidden from the final print.

Holidays work in two ways:

Automatic: When you add a month grid to a page, public holidays automatically appear under the date numbers with highlighted cells.

Manual Text: Use the "Add Holiday Text" dropdown in the toolbar to select a specific holiday. It adds a text element like "25 Dec - Christmas Day" that you can drag and place anywhere on the calendar.

The Notes Block adds a writing area to your calendar page. You can type placeholder text and optionally toggle "Show ruled lines" to add writing guide lines — perfect for people who want to write notes by hand on the printed calendar. The line colour and spacing are customisable.

The Full Year Mini Calendar adds a compact month-overview strip to any calendar page. You can choose from multiple display modes — show the first 6 months, last 6 months, all 12 months, or a full 13-month view in 1-row or 2-row layouts. Switch between horizontal and vertical orientation. Each month grid shows day-of-week headers (M T W T F S S) with the current month highlighted and holidays marked in bold.

You can customise colours independently per month (background, text, header, and border), and use the Extra Block feature to fill empty cells with a custom colour or upload a logo/image for branding. Multiple independent year strips can be added per page, each with their own settings.

Yes! Select any element (image, text, notes block, etc.) and click "Copy to All". This duplicates the selected element to all other pages at the same position. For month grids, it copies the layout style. For the year strip, it replaces any existing year strips on all pages.

Yes! When you place your order, the system automatically exports your calendar at high resolution based on the physical size of the calendar. Large format calendars (A0/A1) are exported at up to 8x resolution for clear, sharp printing. For best results, upload high-resolution images.

Yes! The Calendar Designer has full touch support. You can drag, resize, and rotate elements using touch gestures on mobile and tablet devices. For the best experience with detailed designs, we recommend using a tablet or desktop.

We offer a wide range of printing services including custom apparel printing, business cards, banners, brochures, and various general products. Visit our Products and Services pages for the full catalogue.

Yes, we offer competitive pricing for bulk orders. Please contact us directly for a custom quote on large quantities.

Of course! Use our Contact page or WhatsApp to reach out with your specific requirements. We are happy to accommodate custom requests wherever possible.

Some of our general products (flyers, brochures, leaflets, etc.) offer a choice between single-sided and double-sided printing:

Single-Sided: Your design is printed on one side of the page only.
Double-Sided: Your design is printed on both sides. The price for the selected quantity option is doubled to account for the additional printing.

When available, you will see radio buttons on the product page to choose your preference. The total price updates immediately when you switch between options.

You will receive email notifications at every step of your order. From the moment your order is placed, through processing, production, and completion, you will be kept informed via email. Each status update includes details of what stage your order is at and any notes from our team.

Your order will go through several stages depending on the type:

Print Shop Orders: Pending → Processing → In Progress (printing) → Completed (ready for collection/delivery)
Business Card Orders: Pending → Processing → In Progress (printing) → Completed
General Product Orders: Pending → Processing → Completed

You will receive an email each time your order moves to the next stage.

If your order is being delivered via courier, you will receive a tracking number once the parcel has been dispatched. Use the "Track my Parcel" page in the main menu to enter your courier tracking number and check the delivery status in real time.

If you have specific requirements or instructions, please mention them when placing your order or contact us directly. Our admin team can add notes to your order and you will be notified of any updates via email.

Production times depend on the product type and complexity. Standard print orders are typically ready within 3-5 business days. Business cards usually take 2-3 business days. Custom designs may take slightly longer. You will receive email updates at each stage so you always know where your order stands.

Yes, in-store collection is available. You will receive an email notification when your order is completed and ready for collection.

Yes, we can arrange courier delivery for your order. Once your parcel has been dispatched, you will receive a tracking number via email which you can use on our "Track my Parcel" page to monitor the delivery in real time.

You can reach us through our Contact page, via email, or by using the WhatsApp button available throughout the site. We aim to respond within 24 hours.

As our products are custom-made, we handle returns on a case-by-case basis. If there is a quality issue or error on our part, we will gladly reprint or refund your order. Please contact us within 7 days of receiving your order.

You can subscribe to our newsletter by providing your email address through the subscribe form on our website. Once subscribed, you will receive updates about new products, special offers, promotions, and company news directly in your inbox.

Yes, you can unsubscribe at any time. Each newsletter email includes an unsubscribe link at the bottom. You can also contact us directly to request removal from the mailing list.

Our newsletters may include:

- New product announcements and service updates
- Special promotions and limited-time offers
- Seasonal discounts and exclusive deals
- Tips and inspiration for your printing projects

We respect your inbox and only send relevant, valuable content.

We collect the following information when you place an order: your name, email address, phone number, and delivery address where applicable. We also collect payment information which is processed securely through our payment provider (PayFast). We do not store your credit card details on our servers.

Your personal information is used solely for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order status via email
- To send you invoices and payment confirmations
- To contact you if there are any issues with your order
We do not sell, trade, or share your personal information with third parties for marketing purposes.

We take data security seriously. All payment transactions are processed through PayFast's secure payment gateway. Our website uses industry-standard security measures to protect your personal information. Access to customer data is restricted to authorised staff only.

Our website may use cookies to enhance your browsing experience and remember your preferences. These cookies do not contain personal information and are used for session management and site functionality only.

You have the right to request that we delete your personal data. Please contact us via our Contact page or email and we will process your request within a reasonable timeframe, subject to any legal obligations we may have to retain certain records.

By placing an order on our website, you agree to provide accurate and complete information. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Prices are displayed in South African Rand (ZAR) and are subject to change without prior notice.

Payment can be made online via PayFast (credit/debit card, EFT, or other supported methods) or in-store at our premises. Online payments must be completed before production begins. For in-store payments, orders will be submitted as requests and production will commence once payment is confirmed.

You are responsible for ensuring that any designs, images, or content you upload do not infringe on any copyright, trademark, or intellectual property rights. We reserve the right to refuse to print any content that we deem inappropriate, offensive, or in violation of any laws. By uploading content, you confirm that you have the rights to use it.

Orders may be cancelled before production has begun for a full refund. Once production has started, cancellations may not be possible. For custom-made products, refunds are handled on a case-by-case basis. If there is a manufacturing defect or error on our part, we will offer a reprint or full refund. Please report any issues within 7 days of receiving your order.

While we make every effort to meet estimated production and delivery timelines, these are approximate and not guaranteed. Delays may occur due to high order volumes, stock availability, or factors beyond our control. You will be notified via email of any significant delays affecting your order.

Our liability is limited to the value of the order placed. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Colour variations between on-screen previews and printed products may occur due to differences in screen displays and printing processes.